Customers and Communities
Hopewell Holdings Limited
Sustainability Report 2010/11 33
Ensuring the Health and Safety of
Customers and Communities
While our concern for the safety of pedestrians in Hong Kong extends
to the building of footbridges and walkways for public use, as a
highway developer, we are also concerned about the safety of the
drivers using our highways in Mainland China (for details, please
refer to the GS Superhighway Case Study).
In our hospitality business, we are particularly concerned about food
safety. At Panda Hotel, we conduct monthly laboratory tests for high
risk food items and request suppliers to provide health certificates
from relevant authorities.
All our restaurants in Panda Hotel have received Hong Kong Tourism
Board’s Quality Tourism Services (QTS) accreditation, recognising our
high product and service standards. The scheme ensures genuine
products with clearly displayed prices, clear display of product
information and frontline staff with extensive product knowledge.
We ensure all 241 of our own security personnel are aware of
their legal rights, particularly in relation to the use of force that
concerns individual safety. All of them are qualified holders of security
personnel permits and have fulfilled in-house and external training
programmes. We also invite an external professional body to conduct
16 hours of basic security service training to refresh our security staff’s
knowledge on their rights, patrol skills and relevant regulations.
In 2010/11, there was no incident of regulatory or voluntary codes
violation concerning the safety of our property and food offered to
our customers.
Enhancing Trust and Credibility
We adhere to the Personal Data (Privacy) Ordinance to ensure
safety of our hotel guests’ personal data. Personal data obtained
from our guests are treated as strictly confidential and used for
communication purposes with Panda Hotel only.
Sales brochures, price lists, payment terms and advertisements
relating to our properties are prepared in accordance with the
guidelines of the Real Estate Developers Association of Hong Kong
to enhance the clarity and transparency of information. Our sales
brochures are also sent to the Estate Agents Authority, Lands
Department, Consumer Council and Transport and Housing Bureau
for record before any first sales launch.
Knowledge Sharing
With our expertise and experience in buildings and infrastructure
development, we provide free consultation for communities. Our
infrastructure team provided free consultation for the development of the
Hong Kong-Zhuhai-Macau Bridge project. Our engineers and architects
have worked with the Hong Kong Football Association in planning
football fields. Following the Sichuan earthquake, our construction
experts travelled to the site to share knowledge on rebuilding the area.
Supporting Community NGOs and
Charity Events
We support local community activities through sponsorship and
donations, both cash and in-kind, to various NGOs including:
• The Community Chest of Hong Kong
• St. James’ Settlement
• Hong Kong Federation of Youth Groups
• Hong Kong Association of Youth Development
• Hong Kong Outstanding Students’ Association
• Hong Kong Juvenile Diabetes Association
• Hospital Authority
We offered venues in our properties without charge for the staging
of over 100 community and charitable events. We also made the
Hopewell Conference Centre located at Hopewell Centre available
for use by NGOs for hosting seminars and meetings.