Our People
28
Hopewell Holdings Limited
Sustainability Report 2010/11
Our training programmes are designed to respond to the knowledge
and skills gaps identified during performance appraisals. We utilise
a Training Needs Identification Matrix that outlines the various
training courses that are targeted at staff at three different levels,
namely Management, Operational and Technical levels. Apart from
having our internal staff to conduct training sessions, external
speakers or outside training providers are also invited.
We gain feedback from our employees on the usefulness of training
courses and seminars held, which facilitates our planning for future
training programmes. We also support our employees who would
like to take job-related courses which are not organised by the
Group by providing training subsidies and reimbursements, subject
to the fulfilment of the course requirements.
Four of our employees, including a quantity surveyor, electrical
engineer, project manager, and assistant project manager, have
successfully completed the Building Environmental Assessment
Method Professionals (BEAM Pro) course and registered as Accredited
BEAM Pro. The course fee was fully sponsored by the Group as our
commitment to support green building design.
Reinforcing Health and Safety Awareness
The health and safety of our employees is of paramount importance.
We are vigilant in addressing workplace health, safety and
environmental risks, and adopt relevant measures to increase the
awareness of our employees.
Managing Employee Stress
A total of 52 training sessions, seminars, and workshops were held during the reporting year:
Occupational health and
safety and general health training
• Fire safety
• First aid at workplace
• Occupational safety in the catering industry
• Construction Industry Safety Training Certifcate
• Stress Management
• Healthy Diet
Regulations and voluntary codes • Race Discrimination Ordinance
• Prevention of bribery by ICAC
(Independent Commission Against Corruption)
• ISO standards (ISO 26000 on Social Responsibility
and ISO 31000 on Risk Management)
• Safety regulations related to
the catering industry
• Minimum Wage Ordinance and implications
for human resources
• Information security awareness
Soft-skills training
• Presentation skills
• Team building
• Time management
• Business and social etiquette
• Professional Image training,
dressing strategies
Managerial training
• Project management
• Key performance indicators setting
• Problem solving and decision making
• Data protection for human resource practitioners
• CSR workshop
• Handling employee relations
• Media handling
Customer service skill training
• Telephone manners
• Oral Mandarin and English language
• Communication skills
• Dealing with diffcult customers
Technical training
• Glass cleaning
• Forklift truck handling
• Hotel cleaning and maintenance
• Certifcate in Water Quality Control
for swimming pools
Helping employees to cope with stress is important. In 2010/11,
we invited speakers to discuss stress management issues with our
employees and launched an Employee Assistance Programme (EAP),
which provides hotline and face-to-face professional counselling.
Strengthening Talent Development
We offer a variety of training and development programmes to
enhance productivity and unleash the potential of our employees
to prepare for their future roles. In addition to formal training
programmes, we also provide on-the-job training and seminars to
relevant employees.